Customer Satisfaction Is Our Priority.

Customers may request cancellation of an order before it has been dispatched by contacting our customer support team. Once an order has been shipped or handed over to the delivery partner, cancellation may not be possible. Any approved cancellation will be processed according to the applicable refund procedure.

For hygiene, safety, and product-quality reasons, skincare, healthcare, and personal-care products are generally not eligible for return once delivered or opened, except where permitted by applicable law or in cases of defective, damaged, incorrect, or expired products.

Customers must report eligible issues within 48 hours of delivery, along with the order details, photographs, and relevant supporting information.

If a customer receives a damaged, defective, expired, or incorrect product, SkinDx Bioceuticals will review the complaint and may offer a replacement, refund, or another appropriate resolution after verification.

Once a refund request is approved, the eligible amount will be initiated through the original payment method or another mutually agreed payment channel. The actual credit time may depend on the bank, payment gateway, or financial institution.

Refunds may not be applicable in the following circumstances:

• Products used, opened, or damaged after delivery by the customer.

• Incorrect product selection or change of mind after dispatch.

• Requests made beyond the applicable complaint period.

• Orders where incorrect delivery details were provided by the customer.

• Products purchased through unauthorized sellers or third-party platforms, which are subject to their respective policies.

These exclusions will not affect any rights available to customers under applicable consumer protection laws.

For cancellation, return, replacement, or refund-related queries, customers can contact our support team using the contact details provided below.

Company: SkinDx Bioceuticals
Website: https://skindxbioceuticals.in
Email: contact@skindxbioceuticals.in | info@skindxbioceuticals.in | care.skindxbioceuticals@gmail.com
Contact Numbers: +91 88004 24431, +91 99711 30431

For unresolved complaints or policy-related concerns, customers may contact our Grievance Officer at:

Address: 122, Bhogal Road, Delhi – 110014
Email: contact@skindxbioceuticals.in

Corporate Head Office:
122, Bhogal Road, Delhi – 110014

Branch Office:
Wellking Tower, Mayur Vihar Phase 1, Delhi – 110091

SkinDx Bioceuticals reserves the right to modify or update this policy whenever necessary. Any revisions will be published on this website and will become effective from the date of publication.

By placing an order through our website, customers acknowledge that they have read and understood this Refund & Cancellation Policy.